Frequently Asked Questions

Everything you need to know about your Milkshakehair journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy for hair products?

We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene standards, we cannot accept returns on hair extensions or tools that have been used.

Are Milkshakehair products safe for color-treated hair?

Absolutely. All our shampoos, conditioners, and styling treatments are sulfate-free and specifically formulated to be gentle on color-treated and chemically processed hair.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.

Are your products cruelty-free?

Yes, Milkshakehair is committed to ethical beauty. We do not test our products on animals and we source our ingredients from sustainable, cruelty-free suppliers.